Bankinter is the leading Internet bank and brokerage firm in Spain. Bankinter conducted extensive tests that showed widespread customer demand and enthusiastic support for a multimodal interface that would make the bank’s mobile applications, including stock trading and account management, more usable and user-friendly. “Our customers wanted the flexibility [...]
After the spate of recurring flooding in several French regions, some local authorities have implemented information systems to aid their inhabitants. Direction Régionale de l’environnment, centre bassin bretagne In order to inform and to reduce the risks for the riverside residents in areas that have experienced floods, the French Regional [...]
Learn how Virgin Atlantic’s successful VoiceXML-based deployment allowed the company to improve its customer experience, reduce costs and support its brand identity.
Like virtually every other hospital, the Miami Children’s Hospital relied on the “clipboard” patient tracking system that has been popular for over a century. The hospital recognized that capturing real-time patient data at the point of care is critical in saving lives, and sought to [...]
Many companies find that they have developed separate technology infrastructures to serve their Web customers and their phone callers. Typically, each channel has its own business logic, hardware, integration to back-end systems and support teams. In 2001, E*TRADE FINANCIAL decided to improve customer service by adding VoiceXML-based self-service to their [...]
mobilkom austria, Austria’s leading mobile communications provider, commands a market share of approximately 42 percent of all Austrian mobile phone users. In addition, mobilkom austria also provides wireless services in Croatia, Slovenia, and Liechtenstein. With the support of VoiceGenie Technologies, mobilkom austria now uses a VoiceXML-platform to deliver next-generation [...]
Mobile communications provider MobileOne (“M1”) wanted to integrate multiple existing interactive voice response systems and to have the flexibility to rapidly add additional voice-driven services to its roster of offerings. HP consolidated M1’s voice-driven services on HP OpenCall Media Platform, a carrier-grade VoiceXML platform which supports the rapid [...]
The Siemens HiPath OpenScape solution is a real-time, Session Initiation Protocol (SIP)-based communications software suite. It is designed to quickly and easily synchronize people, devices and information across all networks to facilitate action and decision-making.