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May 2001
Features
ARTICLE
ONE
Ten
Steps to a Commercial-Grade VoiceXML Application
By
T. Todd Elvins
The
VoiceXML revolution is just beginning. Only within the
past few months have VoiceXML interpreters become robust,
feature-rich and capable of supporting a carrier-grade
commercial application. Work still remains to further
improve scalability, efficiency and density, and even
to agree on a common interpretation for every tag and
attribute in the specification. This article assumes
that carrier-grade VoiceXML interpreters will continue
to mature and evolve, and focuses instead on the challenges
of developing a commercial-grade VoiceXML application
to run on the interpreter.
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to the article
ARTICLE
TWO
City
CarShare Reservation System: A VoiceXML Case Study
By
Rachel
McConnell and Bryan
Michael
City
CarShare is a San Francisco nonprofit company whose
mission is to reduce the number of cars in the city
through shared ownership. Members can reserve a car
through the website or by calling the office. Because
of their limited resources and the need to service their
members around the clock, a VoiceXML application is
the perfect solution for them. Using BeVocal Café,
indigo egg recently completed this reservation system
for City CarShare.
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Copyright
© 2001 VoiceXML Forum. All rights reserved.
The VoiceXML Forum is a program of the
IEEE Industry Standards
and Technology Organization (IEEE-ISTO).
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