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Article
#1
Understanding
V-Commerce
By
Greg Harman
With
the advent of VoiceXML technology, V-commerce has become
the newest paradigm for using technology to re-invent
commerce. The web enabled E-commerce, allowing the entire
sales and purchase process to happen over a computer.
Data-ready PDAs and mobile phones extended this to M-commerce,
allowing the same transactions to be made anywhere.
Now, V-commerce allows these transactions to be made
in a more natural way by using normal speech, and allows
these transactions to be made without any special equipment
(phones are generally ubiquitous).
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Article
#2
Let's Talk Office Supplies
By
Dr. George White and Pilar Manchón
An
early success story of VoiceXML is the "voice automation"
of Office Depot, which with assistance from NetByTel,
transformed several of its call center functions. If
you call 1 800 GO DEPOT you can talk to a speech recognition
system that will tell you where the nearest Office Depot
stores are located. It will also allow you to check
your order status and even order items from an Office
Depot catalog. This is the tip of the iceberg for "self-service"
offered on the telephone.
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