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GENERAL
The VoiceXML FORUM
SPECIFICATION
CONFORMANCE
VoiceXML AND MULTIMODAL
VoiceXML AND SALT
VoiceXML TOOLS
TECHNICAL
MEMBERSHIP
GENERAL
QUESTIONS
1. What is VoiceXML?
VoiceXML is a markup language for creating voice-user
interfaces. It uses speech recognition and/or touchtone
(DTMF keypad) for input, and pre-recorded audio
and text-to-speech synthesis (TTS) for output. It
is based on the Worldwide Web Consortium's (W3C's)
Extensible Markup Language (XML), and leverages
the web paradigm for application development and
deployment. By having a common language, application
developers, platform vendors, and tool providers
all can benefit from code portability and reuse.
With VoiceXML, speech recognition application development
is greatly simplified by using familiar web infrastructure,
including tools and Web servers. Instead of using
a PC with a Web browser, any telephone can access
VoiceXML applications via a VoiceXML "interpreter"
(also known as a "browser") running on
a telephony server. Whereas HTML is commonly used
for creating graphical Web applications, VoiceXML
can be used for voice-enabled Web applications.
2. Are there commercially deployed VoiceXML
applications out there today?
Yes. VoiceXML's growing popularity and effectiveness
is reflected in the many recently deployed applications
that use it. From call centers to the enterprise,
VoiceXML-based applications are growing both in
number and in features. For example, at the carrier
level, there is AT&T's toll-free directory assistance,
which services a whopping 200,000,000 calls per
year. In addition, Cingular's Voice Connect lets
customers speak a name or phone number to make a
phone call as well as using voice commands to access
information services such as stock quotes and sports.
Verizon's VoiceXML-based solution, Voice Gear, offers
a comparable package.The General Motors Onstar system
includes the Virtual Advisor, a personalized voice
portal complete with financial services, traffic,
weather, news, sports, entertainment, and e-mail.
In call centers, VoiceXML is providing an attractive
alternative to proprietary IVR solutions to automate
the more routine transactions. For example, E-trade's
customer service and stock trading automated telephone
applications are both written in VoiceXML. After
the rollout of its first VoiceXML-based utilities
call center solution in June 2003, SAP plans to
bundle standards-based voice solutions in several
of its major packaged offerings, including Customer
Relationship Management, Human Resources, and Supply
Chain Management.
3. What are the advantages of VoiceXML over
traditional IVR technologies?
Some reasons VoiceXML is seen to be surpassing proprietary
IVR include the following:
- Most developers confirm VoiceXML is at least
three times faster in terms of application development
compared to traditional IVR;
- Being a W3C standard markup, VoiceXML offers
reusable and off-the-shelf applications;
- VoiceXML is less expensive than traditional
IVR, partly due to the fact that IVR requires
a second silo infrastructure from existing Web
infrastructure, and VoiceXML does not (think
of the costs savings a financial institution
can realize from having its Web banking team
also manage its IVR application, as opposed
to having separate Web banking and IVR banking
development teams);
- VoiceXML's ease of integration with existing
application server infrastructure (i.e., running
VoiceXML apps off the same app servers that
Web services run off) allows for reuse of e-business
investments in a flexible, distributed architecture,
rather than on a "big iron" legacy IVR platform
seen in the past.
4. Does the VoiceXML Forum keep a list of
platform vendors?
Many of the member companies of the VoiceXML Forum
offer commercial VoiceXML platforms. Many of these
are the same companies that provide the VoiceXML
development tools mentioned earlier. An up-to-date
list of companies with VoiceXML platform offerings
can be found on Ken Rehor's World of VoiceXML website.
5. How can I find out more about deploying
my VoiceXML Application?
One of the technical strengths of the VoiceXML architecture
is that it separates application logic from the
underlying execution platform. This provides a couple
of different approaches in terms of deploying VoiceXML
applications:
- A third party VoiceXML hosting service provider
can be contracted to host your application on
their premises. This option is ideal if you
want to avoid the costs associated with purchasing/building
a VoiceXML platform and operating it yourself.
Your actual VoiceXML application can be provisioned
and hosted along with your organization's existing
web infrastructure.
- You can purchase an existing VoiceXML platform,
or build your own VoiceXML platform and operate
it yourself on your own site.
6. What do I need to get started with VoiceXML?
A good place to get started learning VoiceXML is by working your
way through the online tutorials offers on the VoiceXML Forum's
web site. Another good source of information to check out is Rob
Marchand's "First Words" columns in the Forum's VoiceXML Review
ezine.
To actually begin writing and executing VoiceXML
markup, your best bet is to sign up for a free membership
on one of the many on-line VoiceXML development
studios offered by VoiceXML Forum member companies.
These tools essentially allow you to author applications
within an online web-based studio and then debug/test
your markup by placing a phone call with either
a POTS phone (typically a toll-free number) or a
SIP-based softphone.
Other companies provide downloadable VoiceXML SDK's
that allow you to author and execute your applications
in a single self-contained personal computer environment.
To learn more about VoiceXML development tools browse the Development
Tools List maintained on the VoiceXML Forum's web site.
The VoiceXML FORUM
1. What is the VoiceXML Forum?
The VoiceXML Forum is an industry organization founded
in 1999 by AT&T, IBM, Lucent and Motorola, and chartered
with establishing and promoting the Voice Extensible
Markup Language (VoiceXML). Since its inception,
members of the VoiceXML Forum has successfully driven
market acceptance of VoiceXML through a wide array
of speech-enabled applications. Currently the Forum
has over 380 member companies, distributed across
three membership categories (Sponsor, Promoter and
Supporter).
2. What is the relationship between the
VoiceXML Forum and the W3C Voice Browser Working
Group?
After defining the VoiceXML 1.0 specification, the
VoiceXML Forum turned over the specification to
the World Wide Web Consortium (W3C) in 2000 for
further technical development. Since that time,
the VoiceXML 2.0 and related specifications have
been developed by the W3C's Voice Browser Working
Group while the VoiceXML Forum in coordination with
the W3C, has focused on providing certification
programs to ensure to the buying public and vendors
alike of VoiceXML interoperability as well as leadership
in the areas of education and marketing.
3. What activities are members of the VoiceXML
Forum involved in?
Currently the members of the VoiceXML Forum have
activities underway in four primary areas:
- Conformance Committee: The conformance committee
is developing a conformance certification program
for VoiceXML platform implementations. Vendors
can participate in the program to formally certify
that their implementations fully comply with
the W3C VoiceXML specifications.
- Education Committee: This committee is responsible
for promoting the understanding of VoiceXML
and the VoiceXML Forum within the VoiceXML community
and beyond. Some of the activities of the Forum
include the VoiceXML Review e-zine, the creation
of web-based tutorials, and the organization
of events such as the VoiceXML Forum's Spring
and Fall Users Group Meetings. More recently,
the Education Committee has launched a VoiceXML
Developer Certification Program as well as a
VoiceXML speaker's bureau.
- Marketing Committee: The activities in this
committee include marketing and announcing the
efforts and activities of the Forum to the technical
community. Work in this committee includes market
research, development of media strategies, and
branding efforts.
- VoiceXML Tools Committee: The Tools Committee
is focused on defining a common set of VoiceXML-related
tools and standardizing the interfaces among
them.
4. How can my company join the VoiceXML
Forum?
To join the Forum, visit /join.html
online and download the Membership ZIP pack.
5. My company is already a member of the
VoiceXML Forum. How can I get involved in one of
the activities listed above?
Please fill out the Forum's Committee Interest Form
online at /resources/committee_interest.html
and the appropriate committee chair will contact
you with further details on the committee's work,
meeting times, etc.
VoiceXML SPECIFICATION
1. Where can I get the most recent version
of the VoiceXML specification?
The latest version of the VoiceXML 2.0 and related
specification can be downloaded from the W3C Voice
Browser Working Group home page: http://www.w3c.org/voice.
2. How can I find out more about the W3C
status of VoiceXML related
standards?
The W3C Voice Browser Working Group's Web page,
http://www.w3.org/voice
lists the latest versions of each of the VoiceXML
2, Speech Synthesis Markup Language 1.0, Speech
Recognition Grammar Specification 1.0, Semantic
Interpretation, and Call Control XML languages.
The status of each language is also listed. The
status may be Working Draft, Last Call Working Draft,
Candidate Recommendation, Proposed Recommendation,
or Recommendation. For a precise definition of each
of each status, see the W3C recommendation track
process document.
3. Is there any XML-based standard being
developed for integration between VoiceXML platforms
and conference call systems?
Yes. CCXML, or the Call Control eXtensible Markup
Language is designed to provide telephony call control
support for VoiceXML or other dialog systems. CCXML
has been designed to complement and integrate with
a VoiceXML system. You can download the most recent
version of CCXML from the W3C Voice Browser Working
Group's Web page, http:www.w3.org/voice.
4. Is it true the VoiceXML 2.0 specification
is encumbered by patents?
While that was a concern at one point, the W3C Voice
Browser Patent Advisory Group announced on July
9, 2003 that it had resolved these concerns. W3C
Member companies can review the PAG's report at:
http://www.w3.org/2003/06/VBPAG-Report.html
CONFORMANCE
1. Is the VoiceXML Forum addressing compatibility
issues between different working drafts of the VoiceXML
2.0 standard?
W3C Working Groups publish "Working Drafts to keep
the community abreast of its progress." As such
they make no guarantee of compatibility between
Working Drafts.
The initial release of the VoiceXML Forum's conformance
program will be based on the VoiceXML 2.0 Candidate
Recommendation. The Forum will update the test suite
to reflect any specification changes when the W3C
releases new versions of VoiceXML. We expect minimal
changes to the 2.0 specification at this point.
We expect to provide new test suites for new versions
of VoiceXML.
See the W3C's policy for Technical Recommendations
(see http://www.w3.org/Consortium/Process/Process-19991111/tr.html)
for more information on the differences between
specification drafts.
2. How can I determine the extent to which
a platform is conformant with the VoiceXML 2.0 standard?
VoiceXML platform vendors will be able to submit
their products for certification by the VoiceXML
Forum.
Certification status will be published on the Forum's web site.
3. What is the relationship between the
W3C VoiceXML Implementation Report and the VoiceXML
Forum Conformance Program?
The Conformance Program's first version of the Conformance
test suite is based on the W3C's VoiceXML 2.0 IR
test suite.
The Forum is maintaining and expanding the test
suite and testing infrastructure.
4. Is the current version of the VoiceXML
Forum's Conformance Test Suite available for download?
Yes. The current version of the test suite is available in the Conformance
folder in the VoiceXML Forum web site'sMembers-Only
area.
5. Are there any tools available today that
I can use to begin conformance testing on my platform?
Yes. The VoiceXML Forum provides a Conformance Test Harness that
is essentially an VoiceXML application that lets you run test cases
from the Conformance Test Suite. The current version of the tool
is available for download in the Conformance folder in the VoiceXML
Forum web site's Members-Only area. The VoiceXML Forum also hosts
a version of the test harness online at: http://cvs.voicexml.org:8282/ir/index.jsp.
VoiceXML AND MULTIMODAL
1. Is VoiceXML useful only for telephony
(voice-only) applications?
Not at all. VoiceXML is useful for any application
where the input and output are audio. VoiceXML
is dominating the huge interactive voice response
market first, simply because it offers that market
huge cost savings and exciting new kinds of services.
VoiceXML can be used in other environments, for
example, a PC-based voice browser serving VoiceXML-based
content to people with vision impairments, audio
controlled home appliances, set top boxes providing
voice services, VoiceXML answering machines for
homes and small offices, and so on. Multimodal
interfaces are a huge new opportunity for VoiceXML.
These consist of a visual mode (e.g., a display,
keyboard, and mouse) coupled with the voice mode
and perhaps other modes (e.g., pen input). VoiceXML
can be combined naturally and elegantly with other
W3C standards to form a markup language for multimodal
interfaces(see http://www.w3.org/TR/2001/NOTE-xhtml+voice-20011221/).
2. What is the XHTML+Voice Profile or
“X+V” specification that I keep hearing
about, and how does it relate to VoiceXML?
VoiceXML is a key standard used in a specification
called XHTML+Voice Profile (X+V) X+V is essentially
a collection of markup languages for expressing
multimodal dialogs. It is based on a combination
of the most commonly used standards in the Web
and voice community. Because X+V is based on existing
standards, developers can choose from a variety
of industry tools and platforms.
3. What is the current status of the XHTML
+ Voice specification?
X+V was submitted to the W3C as a proposed standard multimodal markup
language in 2001 (http://www.w3.org/Submission/2001/13/)
by IBM, Opera and Motorola. The VoiceXML Forum endorses the XHTML+Voice
specification, and the most current version can be found on the
Forum's web site: /spec.html.
VoiceXML and SALT
1.
How would you respond to the position of Li Deng
and Xuedong Huang on VoiceXML in the January 2004
issue of the Communications of the ACM? They
think that SALT is superior to VoiceXML.
Microsoft’s Li Deng and Xuedong Huang in "Challenges
in Adopting Speech Recognition" (CACM, January
2004) gave a misleading summary of the state of
voice dialog markup language standards (p. 74-75):
One recently established standard is Speech Application
Language Tags (SALT; www.saltform.org
[sic]), which extends existing Web markup languages to enable
multimodal (speech plus other modalities) and telephony (speech
only) access to the Web. It is thus superior to the earlier standard
VoiceXML—a different programming language supporting only telephony
interaction for call center speech applications.
VoiceXML is the established W3C standard for voice dialog languages.
The VoiceXML Forum (now 375 companies strong) published VoiceXML
1.0 in 2000 and then transitioned control of the specification to
the World Wide Web Consortium (W3C). The W3C has worked very
intensively on VoiceXML 2.0, and advanced it to their penultimate
Recommendation status in March. The W3C will soon publish
the first Working Draft of VoiceXML 2.1, and is beginning to explore
requirements for VoiceXML 3.0 ("V3"). In contrast,
while SALT was also submitted to the W3C, it is not on the standards
track.
VoiceXML
has wide and growing industry uptake. There
are thousands of deployed, commercial VoiceXML
voice applications running worldwide on platforms
from nearly 100 vendors. These applications
serve all industries, and not just their call
centers. VoiceXML applications range in
size and complexity, from small, departmental
applications to staggeringly huge ones like the
North American Toll-Free Directory Assistance
(1-800-555-1212). People not only can reach
these applications from any of the world's 2.5
billion phones, but also from growing numbers
of two-way radios, automotive systems, browser
plug-ins, PC-based softphones, and other devices. In contrast there are, at most, a handful of commercially-deployed
SALT applications.
In
fact, the 76 SALT Forum member companies are a
major hotbed of VoiceXML activity. Of the
59 SALT Forum companies making recent commercial
announcements in the voice area, we found that
73 percent made substantial bets on VoiceXML.
And 46 percent announced VoiceXML platforms. When the VoiceXML Forum expanded its governing
board to ten companies in September, four of our
six new board members were SALT Forum companies.
VoiceXML
can be used for multimodal interactions.
Just as the SALT tags need to be combined with
XHTML, so must VoiceXML be combined with XHTML.
The W3C standards "stack" provides excellent
mechanisms for composing XML-based markup, and
the X+V language (see www.w3.org/TR/xhtml+voice)
is just a straightforward application of these
mechanisms to combine VoiceXML and XHTML into
a declarative multimodal markup language.
X+V is thus based on the elegant, flexible, and
proven model-view-controller architecture, making
it well-suited for a broad range of devices and
the seamless inclusion of markup for other modalities.
SALT, in contrast, melds the voice view, the visual
view, the model, and the controller into an undifferentiated
mass of complex Javascript that is difficult to
maintain. A growing number of companies,
including Access, IBM, Kirusa, Motorola, NewportWorks,
Openstream, Opera, Real Soft, SAP, and V-Enable,
are working with X+V.
Deng
and Huang imply that VoiceXML is a programming
language and SALT is a markup language extension,
but the situation is the reverse. SALT's
heavy dependence on JavaScript means that developers
must do an inordinate amount of programming. Even the small illustrative examples from the
SALT 1.0 specification (www.saltforum.org/saltforum/downloads/SALT1.0.pdf)
are three to five times the size of the corresponding
VoiceXML (see
www.voicexml.org/salt/comparisons.html).
The disparity is even wider in production applications.
SALT developers must also worry about low-level
programming errors such as dialog "safety". The
SALT 1.0 specification (see section 2.6.5, "A
'safe' voice-only dialog") shows how an earlier
"unsafe" example must be repaired so
"that the dialog is never left in a 'hanging'
state". VoiceXML dialogs can never
become unresponsive due to a programming error. SALT's extra programming increases development
time and cost, no matter if the pages are authored
directly, or if they are generated indirectly
through CGI scripts, servlets, JSPs, and the like.
VoiceXML's
wide acceptance as a W3C standard, its huge industry
uptake as evidenced by thousands of deployed applications
across all industries, and its use in voice-only
and multimodal (X+V) variants clearly demonstrate
its superiority over other voice markup languages.
2. Are there some side-by-side comparisons
of SALT and VoiceXML for pure voice dialogs?
Sure. We've put some at
www.voicexml.org/salt/comparisons.html.
3. You said that SALT Forum companies are firmly behind VoiceXML. Do you have data to back this up?
If you cross-correlate their memberships, you'll discover that 60 percent of the SALT Forum members belong to the VoiceXML Forum. In September 2004, the VoiceXML Forum welcomed a fifth SALT Forum member to its eleven-company board. The board's newly-elected chairperson and vice chairperson are now both from SALT Forum member companies.
Jim Ferrans maintains a list of recent press releases detailing SALT Forum companies' activities in VoiceXML. As of September 2004 he found 61 SALT Forum member companies who made recent announcements in the voice space. Of these, 95 percent made pro-VoiceXML announcements. A full 49 percent announced VoiceXML platforms, 33 percent more made other "significant" commercial bets on VoiceXML, and a further 13 percent made other pro-VoiceXML announcements.
VoiceXML TOOLS
1. What tools are available to assist in
building VoiceXML applications?
The VoiceXML Forum maintains a list of VoiceXML-related
tools online.
2. Building a VoiceXML application requires
a number of activities such as call-flow design,
grammar construction, back-end integration, prompt
development, etc. Should I use separate tools for
each such activity, or seek a single integrated
tool suite?
Integrated tool suites take advantage of a common
infrastructure to tightly integrate multiple tools
into a unified structure, facilitating issues such
as source control, versioning, and module reuse.
These activities fall on the developer to manage
if different vendor's tools are used for different
development activities. The VoiceXML Forum is working
to develop interoperability standards that should
ease the difficulty of cross-vendor tool blending
in the future.
3. It’s common today for speech applications
to be distributed across multiple platforms and
even multiple vendors. Do I need separate tool kits,
one per vendor, to accommodate this environment?
No, frequently you can build an application with
a single vendor's tool suite, then serve it to voice
platform constructed from different vendor's components.
The key to success in cross-vendor integration is
the degree to which each vendor conforms to the
release of VoiceXML 2.0, SRGS 1.0, SSML 1.0, and
related standards. In the near future, the VoiceXML
Forum Conformance Certification Program will become
available which will quantify the degree to which
a product conforms to a standard. Conformance testing
is expected to increase the likelihood of cross-vendor
interoperability with a minimum of fuss. Note: Some
vendors support proprietary features and if you
utilize them you are compromising interoperability.
4. Can applications developed with one vendor’s
tool suite be transferred to another vendor’s
tool for further development?
At present, the only applications that can be exchanged
among vendor toolkits are static VoiceXML applications
which can be shared among toolkits that are essentially
VoiceXML editors. The VoiceXML Forum is working
on the definition of a meta-language which is intended
to be used as an application interchange standard.
Once published and adopted by tool vendors, entire
applications should be transferable from one vendor's
tools to another.
TECHNICAL
1. Does the VoiceXML Forum provide a DTD
for VoiceXML 2.0?
The VoiceXML Forum does not provide or maintain
the DTD or XML Schema for VoiceXML 2.0. The 'official'
source for these definitions is the W3C, in particular,
the Voice Browser Working Group.
The XML Schema for VoiceXML 2.0 is available at:
http://www.w3.org/TR/voicexml20/vxml.xsd
Note that the schema refers to a number of other
schemas produced by the Voice Browser Working Group.
See Appendix O of the VoiceXML 2.0 R ecommendation
for details.
Although the schema is now the authoritative definition
of VoiceXML, the DTD is maintained for historical
reasons:
http://www.w3.org/TR/voicexml20/vxml.dtd.
2. Are there editors available for editing
VoiceXML files?
VoiceXML can be edited using a variety of tools,
from simple text editors, to XML-aware editors;
through to complete GUI based development tools.
The tools you use will be largely driven by personal
preference, and perhaps by your requirements for
server-side development.
Check out the list of VoiceXML related development
tools maintained by the VoiceXML Forum, as well
as Ken Rehor's World of VoiceXML site.
3. Is it true I can use my existing web
development skills to develop voicexml applications?
Yes! VoiceXML is delivered by standard web and application
servers, and is generated using standard web technologies
such as JSP, .NET, PHP, and others. You can think
of VoiceXML as another 'presentation' layer (using
VoiceXML markup to define an aural interface, rather
than XHTML to define a visual interface, for example)
to be used as part of your development toolkit.
This leveraging of web technologies is one of the
great strengths of the VoiceXML model.
When developing Voice applications, other skills
are required as part of the overall application
lifecycle. In particular, voice user interface design,
and speech application tuning skills are very important.
4. Where can I find example VoiceXML code?
There are a number of sources for sample VoiceXML
code. One of the best sources is the archive of
The VoiceXML Review, the VoiceXML forum's e-zine
of the VoiceXML world. Another source of example
code is the developer sites provided by VoiceXML
platform vendors. Many of these sites provide access
to rich tutorials and documentation, and example
VoiceXML code. Ken Rehor's 'World of VoiceXML' site
provides a list of developer sites. The VoiceXML
Review has also recently profiled a number of developer
sites.
5. What audio formats to VoiceXML platforms
support?
The VoiceXML specification defines mandatory audio
format support in Appendix E of the VoiceXML recommendation.
These formats include raw and WAV format audio suitable
for use in telephony environments around the world.
Particular VoiceXML vendors may support additional
audio formats. Contact your VoiceXML vendor for
details.
6. How can I use the record tag to upload
audio to the server?
Using the record tag itself is the easy part. Uploading
the audio involves some work on the server-side
work. For a detailed discussion of this, complete
with code examples, read Matt Oshry's Speak and
Listen column in the December 2002 issue of the
VoiceXML Review.
7. Does VoiceXML support re-use?
Yes, VoiceXML encourages reuse in many ways. VoiceXML
applications can make use of external resources
such as grammars, audio files, and ECMAScript packages.
These are fetched via HTTP, allowing the sharing
of these components among applications.
On the server side, VoiceXML is generated using
standard web development technologies such as Java
and .NET - most of these technologies place a very
high focus on software development principles such
as reuse, allowing VoiceXML application development
to leverage these benefits.
VoiceXML also includes an element designed specifically
to support reuse of dialog fragments. The
tag allows reference to a modular component that
encapsulates a complete dialog - for example, that
would capture a telephone number, or credit card
number. The component might include audio file prompts,
grammars, validation logic, and dialog flow to perform
the particular transaction. Many vendors provide
reusable dialog components as part of their product
offerings. See the January 2002 First Words column
of the VoiceXML Review from for a brief introduction
to subdialogs.
8. What is the relationship between inputmodes
and universals?
Matt Oshry answered this very question in the VoiceXML
Review - see the Speak and Listen column for December
2002 for details. In fact, the VoiceXML Review is
a great resource for learning about VoiceXML.
9. What are the hardware/software requirements
for running a VoiceXML application?
This will vary a great deal depending upon the complexity
of the application, and the number of simultaneous
sessions that must be supported by the hardware/software
combination. VoiceXML can run on personal and notebook
computers for development purposes, or may run in
very large multiprocessor or custom hardware environments
to support particular applications. However, current
commodity server platforms can easily support many
simultaneous VoiceXML sessions, running VoiceXML,
the related speech (TTS and ASR) resources, and
other related software. Contact your VoiceXML vendor
for further information.
10. Where can I learn more about ECMAScript?
The VoiceXML specification relies heavily upon ECMAScript.
The best source of information are probably the
O'Reilly "JavaScript: The Definitive Guide" and
of course the ECMAScript Language Specification
itself.
11. What spoken languages are supported
by VoiceXML?
The VoiceXML specification uses the XML language
identifier attribute (xml:lang) to specify spoken
languages. Hence, any spoken language can be supported
in theory. VoiceXML implementations of course vary
as to which spoken languages they support. Contact
your platform vendor or documentation to determine
which languages your platform supports.
MEMBERSHIP
1.How does my company join the VoiceXML
Forum?
To join the Forum, visit /join.html
online and download the Membership ZIP pack. This
package consists of the following documents: · VoiceXML
Forum Membership Application · VoiceXML Forum Operating
Procedures · VoiceXML Forum Intellectual Property
Policy
If you have any specific membership questions, please
send an email to the VoiceXML Membership Team at
membership@voicexml.org.
2. How do I, or anyone else from my company,
get subscribed to a VoiceXML Forum mailing list?
To get subscribed to a VoiceXML Forum Mailing list,
your company MUST be a member of
the VoiceXML Forum and each person who is active
within the Forum should have a member user account.
To subscribe yourself to a mailing list follow the
steps below:
1. Using your user account, login to the members area of the web
site at /login.asp.
2. Once you are logged on, go to the "Edit Profile"
link in the upper left hand corner and scroll all
the way down.
3. You can choose which mailing lists you would
like to be subscribed to and an automated response
will be sent to your email address.
If you don't have a user account, go to /login.asp
and "Request a User Account" in the bottom left
hand corner. Once the VoiceXML Administrative Team
receives your request, an automated email will be
sent to you with your new username and password.
3. Who do I contact if my company's contact information
has changed?
If any or all of your company's contact information has changed,
please send an email to voicexml-info@voicexml.org
and the appropriate changes will be made to the web site.
If your company is a Promoter Member of the Forum, you can go to
the Members List area of the web site and change your company's
information yourself.
4. Who do we contact if we have Accounts
Payable questions?
For any and all Accounting questions please contact
the VoiceXML Forum at +1 732 465 6464.
5. What do I do if I forget my password
to enter the Member's Area?
If you forget your password, you can go to /login.asp
and click on the "Forgot Password" link at the bottom
of the page. Your password will be emailed to you.
Contributors
The following individuals have contributed to this
FAQ:
Bill Byrne (SAP)
Jonathan Engelsma (Motorola)
James Ferrans (Motorola)
Igor Jablokov (IBM)
Eric Jackson (VoiceGenie)
Sander Kruger (Passport VoiceXML)
Jim Larson (Intel)
Rob Marchand (VoiceGenie)
Matt Oshry (Tellme)
Ken Rehor (Vocalocity)
Bill Scholtz (Unisys)
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