Arnold Garlick
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posted November 01, 2007 03:12 PM
Voice User Interface Design Consultant (contract position)
Position ID: AXG-1150
Location: Will work remotely and on-site / no relocation required. Travel as needed to customer sites in US.
Job Description:
The position is for a VUI Design Consultant to work as an independent contractor (on a1099 basis) contract that will allow you to work from home (no relocation required) when you�re not on-site with customers in the US.
After the initial project kick-off meeting and requirements gathering, you can expect to make 1 � 2 trips per month, each for 2 � 3 days, but there is not a set schedule. The project team may need you to be available for some additional time on-site, but this is a good estimate of the travel requirements. You can plan on the most amount of time being at the beginning of the project, as you gather requirements and gain a good understanding of the customer�s business processes. You�ll return to customer sites as needed to present requirements and later for the actual deployment, testing, tuning as the project nears completion.
The contract will be written for a the number of hours anticipated in the first 3 � 6 months, and then be extended by mutual agreement depending on how the initial projects go. On average, you can plan on about 10 - 20 hours per week during the times that the VUI work is being performed on each project, recognizing that there will be stages in the project that require significantly more or less time. The final stages of the project typically require a bit more time as well. However, there will also be stages when your work will be largely complete, and you may not need to commit more than a very few hours/week.
You will have a lot of visibility with the customer, face-to-face and by phone and e-mail. This is a senior/lead position, which requires excellent communication skills and a track record of managing sensitive customer relationships.
The company will provide an expense account, which will cover travel, hotel, meals, etc.
In this position you will serve as the User Interface lead on key company projects. Specific tasks will include:
� Discover and analyze applications requirements from both the client�s and the caller�s perspective
� Create effective speech user interface designs including call flow, dialogs, and prompts to accomplish the requirements
� Assist in implementing these designs, including interacting with developers, directing voice talents and performing usability tests
� Analyze performance of the user interface in the field and recommend specific changes to improve caller satisfaction and transaction completion.
� Represent the company�s User Interface approach and philosophy to customers in the sales cycle, and assist in the design and creation of compelling proposals and demos.
� Provide feedback on the design and capabilities of speech recognition product software to incorporate UI lessons learned in the field.
Required Skills/Experience:
� 5+ years industry experience in user-centered design and speech recognition application development
� BS or equivalent experience in voice user interface design
� Experience working closely with outside clients and partners, as well as developers
� Customer interaction and relationship building experience
� Experience in design and development of speech applications for call center operations and good knowledge of customer experience and functions performed using call center operations
� Good knowledge of major vendor offerings, various speech engine capabilities and tuning concepts
� Experience in writing design specifications for various speech recognition engines, following industry standard best practices
� Experience in developing call flows for complex applications
� Good knowledge of natural language and directed dialog design techniques for speech applications
� Has developed both call steering and self serve applications
� Experience in VoiceXML application development
� Excellent written and verbal communications skills
� Be able to work with a minimum amount of direct supervision
Desired Skills/Experience:
� Experience in the organization and execution of usability testing for a speech application in a speech lab environment
� Experience working in a recording studio, as or with professional voice talent
� JAVA programming skills desirable
Target rate: $80 - $100 per hour, depending on experience
Please refer to Position ID: AXG-1150
Contact:
Arnold Garlick
President
Pacific Search Consultants
(949) 366-9000 Ext. 2#
[email protected]
About Pacific Search Consultants / SpeechTekJobs
SpeechTekJobs.com is a service of Pacific Search Consultants, a professional search firm founded in 1979. We are the industry-leading source for talent in the Speech Technology Industry. Please see www.SpeechTekJobs.com for additional information and industry resources.
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Arnold Garlick
Pacific Search Consultants
(949) 366-9000
www.SpeechTekJobs.com
Posts: 43 | From: San Clemente, CA | Registered: May 2005
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