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Answers
to Your Questions About VoiceXML
(Continued
from Part 1)
Q:
I'm located in Sophia-Antipolis, France. Is there VoiceXML
training available in my area?
A: I'm not aware of any classroom VoiceXML training
available in that area at the present time. However,
there is now a wealth of VoiceXML resources available
on the Web for free. Excellent VoiceXML documentation,
tutorials and free testing facilities are available
from multiple sites (quite a few are listed at the end
of this month's First
Words column). Another good place to get started
is the VoiceXML Forum site (http://www.voicexml.org),
namely its interactive tutorials (http://www.voicexml.org/tutorials/index.html).
Q:
Is it possible to use VoiceXML to simultaneously control
voice and data applications such as WAP?
A: Currently, the answer is no. VoiceXML is explicitly
designed to describe the conversational interaction
between a person and a speech-enabled automated IVR
system. Similarly, WAP's WML is explicitly designed
to describe the visual/tactile interaction between a
person and a small-screen display on a wireless phone.
The idea of "multi-modal" devices, interfaces,
and the requisite markup languages to write applications
for them is one that is actively being researched in
the W3C (http://www.w3.org),
and at several key companies including Microsoft (http://www.microsoft.com).
A few weeks ago, an excellent article about current
work, limitations, and strategic directions for multi-modal
devices (XML
Meets "IVR with an LCD" by Robert Richardson)
was published on Computer Telephony.com.
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Copyright
© 2001 VoiceXML Forum. All rights reserved.
The VoiceXML Forum is a program of the
IEEE
Industry Standards and Technology Organization (IEEE-ISTO).
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