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Article
#1
Human
Factors and Voice Applications
By
Ed Halpern
So it's 2001 and most VoiceXML applications do not quite
sound like Space Odyssey's Dave and HAL. But there have
been giant leaps in speech recognition technology and
voice services over the last several years. While the
computer has not attained the sophisticated processing
power of a human, if you understand the rules of user
interface design and you know the limitations of the
technology, you can create effective human-machine speech
dialogues.
Go
to the article
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Article
#2
User
Centered Design for VoiceXML Applications
By
Mike Farley
As
a growing audience is exposed to VoiceXML solutions,
will people use your applications while they quickly
abandon others? Part of the answer to that question
depends on how you address human factors issues during
application design and development. Your VoiceXML application
can avoid or address these issues - and retain more
first time users - by implementing human factors wisdom
in the context of a UCD (user centered design) process.
Go
to the article
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Article
#3
Turning
GUIS into VUIs: Dialog Design Principles
for Making Web Applications Accessible By Telephone
By
Bill Byrne
There's
no question that the compatibility of VoiceXML with
the familiar and ubiquitous web infrastructure has greatly
simplified the implementation of speech recognition
applications. Instead of a PC, you can use a telephone;
instead of HTML, you can use VoiceXML; instead of a
web browser, you can use a "voice browser"
(or VoiceXML interpreter). As we'll see in this article,
good VUI design starts with a solid understanding of
the most important differences between GUIs and VUIs
and ends with the application of linguistic and social
principles to the overall development effort.
Go
to the article
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Editor-in-Chief Jonathan Engelsma provides an overview
of the articles in the sixth issue of VoiceXML Review.
Read
the Letter from the Editor
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In this month's column, titled "How Much is that
Pizza, Anyway?," Rob
Marchand adds
some server-side support to his highly
successful (though fictional) pizza franchise.
Read
this month's First
Words
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In this month's column, Editor-in-Chief Jonathan
Engelsma serves as guest columnist. He uses the
opportunity to advise readers on various VoiceXML issues,
including how to get started, how to invoke VoiceXML
applications using a telephone, and VoiceXML and internationalization.
Read
this month's Speak
& Listen
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Back
to the top
Copyright
© 2000 - 2004 VoiceXML Forum. All rights reserved.
The VoiceXML Forum is a program of the
IEEE Industry
Standards and Technology Organization (IEEE-ISTO).
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15
June 2001
VoiceXML
Forum membership passes the 500 member mark. The VoiceXML
Forum now comprised of 4 Sponsors, 55 Promoters, and
449 Supporters.
full
story
15
June 2001
Want
to learn more about VoiceXML and the VoiceXML Forum?
Be sure to check out the VoiceXML Tutorials and the
FAQs, both which are full of important VoiceXML information
for the novice and expert alike.
full story
15
June 2001
Interested
in writing an article for VoiceXML Review? The editorial
schedule for the 2001 publication year has been announced.
full story
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