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Bill
Byrne
June
2001: Turning
GUIS into VUIs: Dialog Design Principles for Making
Web Applications Accessible by Phone
Bill Byrne is manager of dialog design and development
at SAP Labs' new Voice Center in Palo Alto, California,
where he is working to voice enable SAP's existing
enterprise applications. Before joining SAP Labs,
Byrne spent two years at General Magic, Inc. as
director of speech and language. In addition to
several other applications, Byrne and his team
designed and developed Onstar's Virtual Advisor,
a hands-free, in-vehicle voice application providing
users with email, stock quotes, weather, news,
sports, entertainment, and traffic reports. To
date it remains one of the largest deployed applications
written in VoiceXML. Byrne holds a Ph.D. in Linguistics
from the University of California, San Diego.
Bill can be contacted at william.byrne@sap.com.
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Jonathan
Engelsma
June
2001: Speak
& Listen
Jonathan
Engelsma wrote his first voice-enabled application
in 1995 when he worked in Motorola's Intelligent
Network organization. He currently works for Motorola's
Internet Software and Content Group as a software
architect for Motorola's Mya Voice Platform products.
Dr. Engelsma also serves as Editor-in-Chief for
the VoiceXML Review e-zine and is a member
of the VoiceXML Forum's Education Committee. He
earned his M.S. and Ph.D. degrees in Computer
Science at Michigan State University. Motorola
is a founding member (Sponsor) of the VoiceXML
Forum.
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Mike
Farley
June
2001: User
Centered Design for VoiceXML Applications
Mike
is a Member of Technical Staff with Lucent Technologies,
specializing in user centered design for software
and information products. Mike has 35 years of
customer and user-facing experience in wireless
and wireline telecommunications systems and intelligent
networks. He provides human performance support
through user centered design, facilitating cross-functional
design and development teams, technical training,
and process and organizational redesign. For the
past two years, Mike has been responsible for
user-centered designs for a variety of service
applications that implement VoiceXML, WML (wireless
markup language), and web browser user interfaces.
Mike is currently co-authoring "Voice Application
Development with VoiceXML," scheduled for
publication in the fall.
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Ed
Halpern
June
2001: Human
Factors and Voice Applications
Edward S. Halpern, Ph.D., manages a team of human
factors professionals in Motorola's Internet Software
and Content Group, with an emphasis on the Mya™
Voice Platforms applications and services. Prior
to joining Motorola in 1998, Ed was a Member of
Technical Staff at Lucent Technologies (aka AT&T,
Bell Laboratories, etc.) where he designed and
evaluated user interfaces with a variety of technologies
including ISDN telephone services, IVR applications,
PC GUIs, Web GUIs, interactive television, speech
recognition and text to speech. He has been designing
voice user interfaces since 1990.
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Rob
Marchand
January
2001: First
Words
February
2001: First
Words
March 2001: First
Words
April 2001: First
Words
May 2001: First
Words
June 2001: First
Words
Rob
Marchand is Director of Products and Services
Development for VoiceGenie Technologies Inc. Rob
has been with VoiceGenie Technologies since 1999,
and has worked in advanced computing and telecommunications
since 1985. At VoiceGenie, Rob is responsible
for the VoiceGenie Developer Workshop (http://developer.voicegenie.com),
and new products and services development. Rob
is a member of the VoiceXML Education Committee,
and of USENIX and SAGE, and a regular contributor
to SANS. VoiceGenie is a Promoter Member of the
VoiceXML Forum.
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