Arnold Garlick
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Member # 3146
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posted August 01, 2007 03:30 PM
Project Manager, IVR / CTI / Call Center Industry
Location: Greater Boston area (relocation assistance available)
Position ID: AXG-1135
Significant career opportunity with a highly successful company in the Interactive Voice Response, Computer Telephony Integration and Call Center Automation industry.
* Leads, manages, coordinates and reports on small to large web and telephony deployment projects.
* Assembles and guides in-house resources and external project and delivery teams, identifies resources needed, and develops project plan and schedule to ensure timely completion of projects.
* Communicates frequently with team members and client staff regarding project status and identifies and resolves project problems and issues.
Responsibilities:
* Prepares contracts, statement of work and develops internal project plans, schedules, resources, and milestones, in conjunction with the vendors project and implementation management teams.
* Creates project budgets and overall financial impact analysis including ROI and TCO analysis
* Monitors, tracks, and is held accountable for projects progress, deliverables, financial success and quality of the deliverables.
* Initiates action to identify and resolve project problems/issues and reports to all internal and external stakeholders on mitigating steps and actions taken to ensure timely deliverables, project success and quality.
* Reports regularly to Management on project progress; manages risk, scope, quality, effort, resources and timeline.
Education & Experience:
* 6+ years experience in large systems integration consulting or enterprise software implementation projects.
* 4+ years experience in project management role leading teams of internal and external delivery teams.
* Project Management experience in the IVR / CTI / Call Center market, preferable with a Technology provider or systems integrator.
* IT/BS degree in information technology, computer science, engineering, or other related field. MBA a plus.
* Strong communication skills (presentation, verbal, and written).
* Ability to work independently and as part of a team with an outstanding customer service attitude.
Travel
* Ability to travel as needed.
Please refer to Position ID: AXG-1135
Arnold L. Garlick III
President
Pacific Search Consultants
(949) 366-9000 Ext. 2#
[email protected]
on the web at http://www.speechtekjobs.com
Yahoo! Groups: http://groups.yahoo.com/group/speechtechnologyjobs
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Arnold Garlick
Pacific Search Consultants
(949) 366-9000
www.SpeechTekJobs.com
Posts: 41 | From: San Clemente, CA | Registered: May 2005
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