Recruiter
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Member # 3816
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posted September 22, 2006 03:02 PM
About Us
Lavalife Corp., one of the leading providers of technology-based meeting services for singles, allows its members safe access to like-minded singles � anywhere, anytime.
Lavalife�s initial growth came from the innovative development and application of interactive voice response (IVR) technology. Today the company integrates and leverages its proprietary IVR technology with Internet and Mobile technologies to provide singles with multiple choices on how to connect.
Lavalife is an exceptionally dynamic organization. We have an open concept environment that has been modeled to build teamwork, trust and integrity. Our head office and customer contact centre are located in Toronto, Canada and we employ over 270 staff.
About the Job
Lavalife is looking to hire a Team Associate of IVR QA Test who will be accountable for conducting function, regression and integration testing of our IVR products, Customer Service Centre Point of Sale and other Customer Service applications from the end-user perspective. The candidate, reporting to the Team Leader of IVR QA Test, will be responsible for overall quality assurance of our IVR Business applications by ensuring the execution of testing procedures and operations that promote quality implementations of new products and product upgrades which successfully meet our design specifications, customer expectations and business results. The candidate will work closely with Product Design and Application Development team members as well as with our IT, Marketing, Operations, Web QA Test and Customer Service Centre teams. They will also be participating in one of the most exciting, interesting and fastest growing consumer categories in today�s consumer-technology marketplace.
Key responsibilities will include but are not limited to:
� manual testing of all IVR/CSC products; new builds, enhancements and upgrades, following (and developing) a checklist and test cases
� regression testing of existing product functionality when introducing new functionality
� tracking all issues on a central bug tracking database for follow up with various teams to closure
� support of production systems and timely management of production issue resolution
� some planning and conducting of Load and Business Acceptance Tests
� on an ongoing basis, the candidate will assist in the development and documentation of test cases and procedures to create a portfolio for use by the Test team
Estimated task division:
70% manual IVR and GUI testing
20% production issue resolution
10% documentation
SKILLS & KNOWLEDGE
� Strong attention to detail
� Critical thinker
� Excellent communication skills � oral and written
� Proficiency with MS Office applications
� Strong software systems understanding (interdependencies of systems)
� Technically, logically minded
� Results and quality driven
� Highly organized
� Excellent documentation and follow up skills
� Basic comprehension of French is an asset
� Previous experience with telephony based IVR technology applications
EDUCATION & QUALIFICATIONS
� 3+ years experience in a testing/quality assurance position
� Post Secondary Degree or Certification
Please PM for more information.
Posts: 1 | From: Toronto | Registered: Sep 2006
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