Ron Beyner
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Member # 3185
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posted July 18, 2005 01:17 PM
Product Manager, Hosted Speech/IVR Solutions
Location: Chicago area
Position #AXG-904
The Product Manager will report to the Director of Marketing.
We are looking for an experienced, "get it done" product management professional, who will help define and manage the life cycle of a suite of hosted, speech-enabled customer care solutions. This is a unique opportunity to leverage these service offerings as custom solutions targeting select U.S. retail industry participants.
Requirements:
The position requires project-oriented, hands-on work in completing product requirements documents for custom applications. It also requires longer range strategic planning to feed the product development roadmap. Further, you must be able to keep up with changes in the core technology, anticipate changes in the industry and perform competitive product analysis, which you will formally report on quarterly.
You must be effective at fostering and supporting a collaborative team environment between the Professional Services group, engineering
department and sales team members. You will be required to lead brainstorming sessions, as well as contribute to the brainstorming sessions led by others.
In addition to employing primary and secondary market research techniques to support market segmentation strategy development, you will also be responsible for creating and managing product promotional campaigns, marketing communications messages and training programs. This will
include, but will not be limited to, the development of customer-facing literature, sales presentations, and trade show materials.
Summary of Duties:
�Define custom product design requirements
�Write product requirement documents
�Generate detailed functional requirement specifications
�Perform competitive product analyses
�Report quarterly on competitive product positioning
�Stay well informed of changes in our core technology
�Recommend core technology development
�Anticipate changes in the industries we serve
�Report quarterly on technology and communications trends in the industries we serve
�Establish collaborative teams between project management, professional services, engineering and sales
�Lead brainstorming sessions, as well as contribute to the brainstorming sessions led by others
�Employ primary and secondary market research techniques to support long-range product development plans
�Create and managing product promotional campaigns
�Develop market-positioning statements
�Develop product training programs for sales.
Requirements:
Experience marketing communications services and hosted solutions
Interactive Voice Response background
Speech recognition background
Software product management background
Contact center experience
Services marketing experience
MBA required (No Exceptions) � with a specialization in Marketing
B.S. (or equivalent) Engineering degree required
4+ years of corporate marketing experience
Personality Characteristics:
Detail oriented
Driver � Refuses to take "no" for an answer
Passionate about seeing things through
Energetic, eager, high-impact individual
Disciplined person who strives for excellence
Unrelenting desire to succeed
Please refer to Position AXG-904
Respond in confidence to:
Ron Beyner
Senior Consultant, Speech Technology
Pacific Search Consultants
[email protected]
949.366.9000
on the web at www.SpeechTekJobs.com
on Yahoo! Groups at
http://groups.yahoo.com/group/speechtechnologyjobs
Posts: 8 | Registered: Jun 2005
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