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Author
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Topic: Lost in Integration Research
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swninetails
Junior Member
Member # 3091
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posted March 04, 2005 11:02 AM
I am completely clueless and have never written a line of voiceXML....
A few days back my employer says investigate voiceXML for our IVR system, he has decided he wants to be ready for the future and the move to xml structured data and applications appear to be the thing.
As far as I can tell, VoiceXML has many benefits, products and vendors if you do not have an existing proprietary system in place. Our company if fully integrated with the CopiaFaxFacts and Televantage systems. If my understanding is correct, the only way to become compliant with VoiceXML standardization is to ....
1)replace the system we currently have completely
or
2)add a middle man wrapper level which would direct the proprietary language of copia to (somehow) call the VoiceXML scripts for the actual application functionality
or
3)to convince Copia to add this type of functionality to their system
Is my assessment of this correct?
If so where can I go get help in defining the difficulties of each option accurately for proposal to the decision makers?
Any Suggestions??
Anyone???
Anyone????
Bueller???
Thanks Much!!
Posts: 2 | From: Kansas | Registered: Mar 2005
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spkydog
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Member # 2785
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posted March 04, 2005 01:22 PM
I'm not familiar with either CopiaFaxFacts or Televantage, but you may have forgotten a forth option. If the IVR applications your employer depends are not available in VoiceXML and there is a market for them beyond your firm, you might want to think about investing in writing the apps yourself in VoiceXML and reselling them!
The beauty of VoiceXML is that the applications are decoupled from the platform (at least for those platforms that have passed the official Forum platform cert. tests. ![[Wink]](../../../ubb/wink.gif) ) You can choose from a variety of VoiceXML platform vendors and aren't stuck with a single IVR vendor with a proprietary platform.
In addition, you don't have to buy and maintain an expensive IVR platform at all, as you can simply host your VoiceXML applications on VoiceXML platforms owned and maintained by a service providers such as Voxeo, Tellme, and BeVocal.
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http://spkydog.blogspot.com
Posts: 75 | Registered: May 2004
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swninetails
Junior Member
Member # 3091
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posted March 04, 2005 01:59 PM
Thanks spkydog!!
I have the same opinion about the future usage if I were to invest time into developing a system for them.
The question really is who could I talk with, meet with whom could offer a 20,000 foot view based on actual experience. I need to be able to show the options for a next step with accurate and real world gotchas and time and cost investments to help move them into the future.
So I am searching for a developer sales man (sortof), someone who can offer unbiased information about each option I have. It's okay if they want to push thier systems but I also need real world and factual information, so I can present the options and they can make the decision. Maybe someone who has actually tried to accomodate option 2 would be perfect.
Thanks again for your response, at least I am on the right page !!!
Posts: 2 | From: Kansas | Registered: Mar 2005
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newbie
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Member # 3099
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posted March 09, 2005 10:42 PM
Hello,
Our company also has a Televantage system in place and my boss would also like to see VoiceXML apps that are able to call the IVR plugins of Televantage. But I am not sure this is feasible.
Have you gathered any new information regarding integrating VoiceXML with Televantage?
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_newbie
Posts: 6 | Registered: Mar 2005
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RaxitSheth
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Member # 3142
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posted October 28, 2005 03:18 AM
Its Too late Reply...!!!
but the Spkydog suggested seem to be correct...!!!
Spkydog Can you please Estimate market for Migration to Vxml...!!! (Here or on your blog...!!!)
Thanx,
Raxit
Posts: 34 | From: India | Registered: May 2005
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