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posted November 03, 2006 07:17 PM
VoiceXML Forum Members,
We have recently become aware of an issue that may be of concern to VoiceXML Forum members. The US Federal Trade Commission is set to make rule changes that greatly impact outbound IVR calls. In summary, the rule would prevent ANY automated outbound calling that is part of "a plan, program, or campaign to induce the purchase of goods or services." Call centers would still be relatively free to use humans to make such calls to consumers with a "pre-existing business relationship," but automated IVR type equipment would be banned even in "pre-existing business relationship" scenarios.
Unfortunately the time frame for making comments is very short; the deadline for comments is THIS MONDAY (November 6, 2006). If this proposal could have a significant impact on your business (or to you as a consumer), you are encouraged to contact the FTC and submit your comments by the November 6 deadline!
Please visit the VoiceXML Forum's website www.voicexml.org for links to more information:
-- FTC Seeks Comment on Proposal to Limit the Use of Prerecorded Messages in Telemarketing; Commission Also Approves Federal Register Notice Responding to VMBC and DMA Telemarketing Petitions (http://www.ftc.gov/opa/2006/10/fyi0662.htm)
-- FTC's public memo (http://www.ftc.gov/os/2006/10/R411001telemarketingruleFRN.pdf)
-- SUBMIT COMMENTS to the FTC (https://secure.commentworks.com/ftc-tsr/)
-- SHARE YOUR INPUT with the VoiceXML community on the VoiceXML message board! (You are already here!)(http://www.voicexml.org/cgi-bin/ubb/ultimatebb.cgi)
Posts: 10 | Registered: Oct 2002
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